Help and information
Secure Payments
Your payment details are protected at every step. Our checkout is provided by Shopify, one of the world's largest commerce platforms, and is encrypted from start to finish.
- Encrypted checkoutEvery page of our site and checkout is served over a secure, encrypted connection. Look for the padlock in your browser.
- We never see your cardCard details are entered through our payment provider and are not stored on our own servers.
- Express checkoutPay in a few taps with Shop Pay, Apple Pay or Google Pay where available.
- Your currencyWe sell in US dollars, and in Australian dollars for customers in Australia.
Ways to pay
We accept major credit and debit cards, along with Shop Pay, Apple Pay and Google Pay. The options available to you are shown at checkout and can depend on your device and location.
How your payment is protected
- Payments are handled by our payment provider through Shopify's checkout, which is built to meet the PCI DSS standard for handling card data.
- Your full card number is never stored on our own servers.
- Orders may be checked for signs of fraud to protect you and us. If we need anything further to confirm an order, we will email you.
Your privacy
We only use your details to process and deliver your order, look after you if you contact us, and, if you choose, send you our emails. You can read exactly what we collect and why in our Privacy Policy.
A question about a payment?
If something on your statement does not look right, email customercare@buchanan-albert.com with your order number and we will help.
Still need a hand?
Email customercare@buchanan-albert.com. A real person replies within 1 business day, Monday to Friday, 8:00 AM to 3:00 PM EST.