Tracked US delivery is a flat $7.95, and it is complimentary on all orders over $100.

Orders are processed within 0 to 1 business days, with orders placed before 1:00 PM EST typically dispatched the same day. Delivery then takes 4 to 8 business days, fully tracked.

You will receive a tracking number by email as soon as your order is dispatched. You can also follow it any time on our Track My Order page.

You have a full 50 days from delivery to return any piece in unworn condition for a refund. There is no restocking fee. Return postage is paid by the customer.

Refunds are issued within 2 business days of your return passing inspection, back to your original payment method. Your bank may take a few further days to post it.

Send us a photo within 50 days of delivery and we will put it right with a full refund or a free replacement, whichever you prefer. You will not need to send the item back.

Every product page has a size guide with crown measurements in centimetres and inches. If you sit between sizes, we recommend taking the larger of the two, and you are welcome to email us for a hand.

Email customercare@buchanan-albert.com and a real person will reply within 1 business day, Monday to Friday, 8:00 AM to 3:00 PM EST.