Frequently asked questions.

We currently deliver across the United States. We do not ship internationally at this time.

Tracked Delivery is a flat $7.95 on any order. It is complimentary on all orders over $100.

Orders are processed within 0 to 1 business days. Orders placed before 1:00 PM EST are typically dispatched the same day. Delivery then takes 4 to 8 business days, fully tracked from our warehouse to your door.

As soon as your order is dispatched you will receive an email with your tracking number. You can also follow your parcel at any time on our Track My Order page.

Not at all. Carriers can take 24 to 48 hours to register the first scan after dispatch. If your tracking has not moved for longer than that, email us with your order number and we will look into it straight away.

If your order has not yet been dispatched, yes. Email us as soon as possible with your order number and the correct address and we will update it. Once a parcel is with the carrier we are unfortunately unable to redirect it.

You have a full 50 days from the day your order is delivered to return any piece in unworn, original condition for a refund. There is no restocking fee. Return postage is paid by the customer.

Email customercare@buchanan-albert.com with your order number and the piece you would like to return. We will reply within 1 business day with simple return instructions.

Refunds are issued within 2 business days of your return passing inspection, back to your original payment method. Depending on your bank, it may take a few further days to appear on your statement.

We are sorry, and we will make it right quickly. Email us a photo of the issue within 50 days of delivery and we will issue a full refund or send a free replacement, whichever you prefer. You will not need to post the item back to us.

Of course. The quickest route is to return the original piece for a refund and place a fresh order for the one you want, so the right size is not sold out while you wait. Alternatively, email us and we will arrange the exchange for you. For non-faulty exchanges, return postage is paid by the customer.

Email us as soon as possible with your order number. If your order has not yet been dispatched we will happily change or cancel it. If it has already left the warehouse, you can simply return it under our 50-day policy once it arrives.

Visa, Mastercard, American Express, Discover, Diners Club, UnionPay and Maestro, alongside Apple Pay, Google Pay and Shop Pay.

Yes. Checkout is fully encrypted and processed by Shopify, which is certified to the highest level of PCI DSS compliance. We never see or store your full card details.

First, check your spam or promotions folder, as confirmations occasionally land there. If it is nowhere to be found, email us and we will confirm your order and resend it.

Run a soft tape measure around the crown of your head, just above the ears and brow, and match the measurement to the size guide on each product page. If you sit between sizes, take the larger of the two. Adjustable one-size styles fit approximately 56 to 60 cm.

For most wool pieces: spot clean with a damp cloth, reshape gently and air dry away from direct heat or sunlight. Never machine wash or tumble dry wool. Specific care notes are listed on each product page.

Yes, and that is rather the point. Honest wools and tweeds settle and soften with wear while holding their shape, which is exactly how a piece worth keeping should behave.

Only to fulfil your order and provide support, as set out in our Privacy Policy. If you join our mailing list, we use your email to send occasional letters, and you can unsubscribe at any time.

No. We never sell your personal information.