Shipping policy

This policy covers where we ship, how long it takes, and what it costs. It applies to all orders on buchanan-albert.com. We ship within the United States only.

The essentials

Shipping: flat $7.95, or free on orders of $100 or more
Order before 1:00 PM EST (Mon to Fri) and your order is processed the same day
Delivery: 4 to 8 business days after dispatch (4 to 9 business days in total)
US only, and every order ships with tracking

Where We Ship

All fifty US states
We do not ship internationally, to US territories, or to APO and FPO military addresses

Order Processing and Cut-Off

We process and dispatch Monday to Friday (not weekends or US public holidays)
Processing time: 0 to 1 business days
Order placed before 1:00 PM EST on a business day: processed the same day
Order placed after 1:00 PM EST, on a weekend, or on a US public holiday: processed the next business day

Delivery Times

Processing: 0 to 1 business days
Delivery after dispatch: 4 to 8 business days
Total, from order to doorstep: 4 to 9 business days

Shipping Fees

Orders under $100: flat $7.95 USD
Orders of $100 or more: free shipping, applied automatically at checkout

Tracking Your Order

You get a tracking number and link by email the moment your order ships
It lets you follow your parcel from dispatch through to delivery

Delivery Partners

We use established US carriers such as USPS, UPS and FedEx
The carrier is chosen by your delivery address and the service available in your area

Delays

Most orders arrive within the windows above. Occasionally, delays happen due to:

Carrier network disruption
Weather affecting transit routes
High parcel volumes during peak periods
Other events outside our reasonable control

If a meaningful delay affects your order, we will email you an update as soon as we can.

Address Errors and Failed Deliveries

Please double-check your address at checkout, as we ship to the details you enter
If a parcel comes back to us as undeliverable (wrong or incomplete address), we will contact you to arrange re-dispatch
A further shipping fee may apply, since resending is not covered by your original payment

Missing or Misdelivered Parcels

If tracking shows your order as delivered but you cannot find it, please try these first:

1) Check with anyone else in your household who may have brought it in

2) Ask neighbours, building staff or your property manager

3) Contact the carrier using the details on their tracking page

Still missing? Email customercare@buchanan-albert.com with your order number and we will investigate with you.

Returns and Refunds

Full details are in our Return and Refund Policy, worth a read before you order

Contact Us

Email: customercare@buchanan-albert.com

Support hours: Monday to Friday, 8:00 AM to 3:00 PM EST

We reply within 1 business day