Returns and Exchanges

We want every piece to feel right the day it arrives. If it does not, sending it back should be simple. Here is exactly how it works.

• 50 daysYou have 50 days from delivery to request a return.
• No restocking feeNothing is taken off your refund. Return postage is paid by you.
• Refund in 2 business daysApproved refunds go back to your original payment method within 2 business days of inspection.
• Damaged or wrong?Send us photos and we put it right at no cost to you. No need to send it back.

How to return a piece

1. Email customercare@buchanan-albert.com with your order number and the reason for the return.
2. Wait for our reply with return instructions and the correct return address. Please do not send anything back before you hear from us.
3. Repack the item carefully, with all tags and its original packaging.
4. Send it with the carrier of your choice and keep the tracking reference until your refund is complete. A tracked, insured service is best, as we cannot be responsible for parcels lost on the way back.

What we can accept

• Unworn, unwashed and unaltered, in its original condition.
• With all original tags attached and in its original packaging.
• With proof of purchase, such as your order confirmation.

Exchanges

Need a different size or color? The quickest way is to start a return and place a new order for the piece you want. If you would rather we arrange the swap, just say so when you first email us. The usual return terms apply to non-faulty items, including return postage.

Damaged, faulty or incorrect items

Email customercare@buchanan-albert.com within 50 days of delivery with your order number and clear photos of the issue. You do not need to send the item back. We will put it right at no cost to you, with your choice of a full refund or a free replacement.

Refunds

When your return reaches us, we inspect it and email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 2 business days. Shipping paid at checkout is not refunded unless the return is due to our error. Your bank may take a few extra days to show the refund. If 7 business days have passed since we confirmed it and you cannot see it, contact us and we will look into it.

Cancelling an order

If your order has not yet entered our shipping process, email us as soon as possible to cancel. Once it is with the carrier it can no longer be cancelled, so please wait for it to arrive and follow the return steps above.

The full terms are in our Refund Policy.